Privacy Policy

Privacy Policy — I Care and Clean

Updated 29 July 2026

 

1. Introduction

I Care and Clean (“the Company”) is committed to protecting the privacy of clients, website users and job applicants. This Privacy Policy explains how personal data is collected, used, stored and protected in accordance with the UK GDPR and the Data Protection Act 2018, applicable in Wales and throughout the United Kingdom.

By using the website icareandclean.co.uk, booking services or submitting a job application, you agree to the terms of this Privacy Policy.

 

2. Data Controller

I Care and Clean Data Protection Officer (DPO) Email: privacy@icareandclean.co.uk Website: icareandclean.co.uk

The Company also operates under the trading names I Care and Clean Wales and I Care & Clean.

 

3. Personal Data We Collect

3.1 Client Data

We may collect:

  • full name

  • address

  • contact details (phone, email)

  • information about the property or premises to be cleaned

  • service preferences

  • billing and payment information

  • communication records and service history

3.2 Website User Data

We may collect:

  • IP address

  • browsing data

  • cookies and technical identifiers

  • information submitted through website forms

  • data provided via contact requests

3.3 Job Applicant Data

Through our recruitment questionnaire, we may collect:

  • full name

  • contact details (phone, email)

  • address

  • work history

  • cleaning experience

  • availability

  • legally required documentation to work in the UK (Right to Work, National Insurance Number, etc.)

  • other information relevant to assessing the application

 

4. Purposes of Data Processing

4.1 Clients and Website Users

Data is used for:

  • delivering contracted cleaning services

  • processing payments and invoicing

  • managing accounts and service history

  • communicating with clients

  • improving website functionality and user experience

  • complying with legal obligations in the UK

4.2 Job Applicants

Data is used for:

  • assessing suitability for employment

  • verifying legal eligibility to work in the UK

  • contacting applicants for interviews or selection

  • maintaining internal records of shortlisted candidates

  • complying with employment regulations in Wales / UK

 

5. Legal Basis for Processing

We process personal data based on:

  • contract performance (cleaning services)

  • consent (forms, cookies, marketing)

  • legitimate interest (service improvement, security)

  • legal obligation (tax, employment, immigration, safety)

You can learn more about each basis here: Legal Basis.

 

6. Data Retention

6.1 Clients

Data is retained for as long as necessary to:

  • deliver services

  • meet legal obligations

  • manage accounts and invoicing

6.2 Job Applicants

Data is retained only for the duration of the recruitment process. After this period, data is:

  • deleted, or

  • retained in a talent pool only with explicit consent.

 

7. Data Sharing with Third Parties

Personal data is not shared with third parties except when:

  • required by law

  • necessary for tax, employment or contractual obligations

  • requested by UK authorities (HMRC, Home Office, courts)

  • required for payment or invoicing services

  • essential service providers (e.g., website hosting), under confidentiality agreements

We never sell personal data to third parties.

 

8. Information Security

I Care and Clean implements appropriate technical and organisational measures to protect data against:

  • unauthorised access

  • loss or destruction

  • alteration

  • unauthorised disclosure

Measures include:

  • encryption

  • access control

  • secure storage

  • internal audits

Learn more: Security Measures.

 

9. Cookies and Tracking Technologies

The website icareandclean.co.uk uses cookies to:

  • improve user experience

  • analyse website traffic

  • ensure essential functionality

Users may manage or disable cookies via their browser settings. A detailed Cookies Policy is provided separately.

 

10. Data Subject Rights

Under the UK GDPR, individuals have the right to:

  • Access their data

  • Request correction

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

  • withdraw consent

  • file a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

 

11. International Data Transfers

Data is stored and processed within the United Kingdom. If international transfers occur, they will comply fully with:

  • UK GDPR Adequacy Regulations

  • Standard Contractual Clauses (SCCs)

  • provider‑specific safeguards

Learn more: International Transfers.

 

12. Changes to the Privacy Policy

I Care and Clean may update this Privacy Policy at any time. Updates will be published on the website.

 

13. Contact for Privacy Matters

To exercise your rights or request clarification:

I Care and Clean — Data Protection Officer (DPO) Email: privacy@icareandclean.co.uk Website: icareandclean.co.uk