FAQ – I Care and Clean

Frequently Asked Questions

1.1 Types of services offered
I Care and Clean provides a wide range of professional cleaning services tailored to each client’s needs.
1.1.1 Regular domestic cleaning
1.1.2 Deep cleaning
1.1.3 Office and commercial space cleaning
1.1.4 Post‑construction cleaning
1.1.5 Carpet and floor cleaning
1.1.6 Specialised services for care homes, schools, and assisted living facilities
1.2 Service modalities
Services can be booked flexibly according to the client’s requirements.
1.2.1 One‑off services
1.2.2 Recurring services
To request a quote, the client must follow a simple and structured process.
2.1 Website registration
2.1.1 Create an account on the website
The first step is to create an account on the official I Care and Clean platform.
2.2 Access to the form
2.2.1 Access the form area
After registering, the client will have access to the technical form in their account area.
2.2.2 Select the service category
Choosing the correct category ensures an accurate technical assessment.
2.3 Form completion and submission
2.3.1 Complete the technical form
2.3.2 Submit for analysis
2.4 Technical visit (when applicable)
2.4.1 Contact to schedule the visit
2.4.2 Scheduling the on‑site visit
2.4.3 Technical assessment at the location
2.5 Quote delivery
2.5.1 Sent via email or other method
2.5.2 Free quote with no obligation
Yes. I Care and Clean ensures that all staff meet strict safety and quality standards.
3.1 Vetting and training
3.1.1 Background checks (DBS Check)
3.1.2 Training in cleaning techniques
3.1.3 Compliance with UK hygiene and safety standards
3.1.4 Regular evaluation by supervisors
Yes. The company offers flexible scheduling to suit the client’s routine.
4.1 Availability
4.1.1 Mornings
4.1.2 Afternoons
4.1.3 Evenings
4.1.4 Weekends
4.1.5 Flexible schedules
No. The client may choose the most convenient access method.
5.1 Need to be present
5.1.1 Not required
5.2 Access methods
5.2.1 Leaving a key
5.2.2 Smart lock access
5.2.3 Access arranged with a supervisor
The company uses professional and safe materials suitable for different surfaces and environments.
6.1 Materials used
6.1.1 Professional UK‑approved cleaning products
6.1.2 Child‑ and pet‑safe materials
6.1.3 Company‑provided equipment (hoovers, cloths, mops, etc.)
6.2 Client preferences
6.2.1 Specific preferences can be accommodated
I Care and Clean offers several payment methods to suit the client’s preferences.
7.1 Available methods
7.1.1 Bank transfer
7.1.2 Direct debit
7.1.3 Online payment
7.1.4 Detailed invoice provided
7.2 Scheduled payment
7.2.1 Payment date
The client may choose a fixed day of the month for automatic debit.
7.2.2 How it works
The amount is automatically debited on the chosen date.
7.3 Non‑scheduled payment
7.3.1 Modality
Manual payment without a fixed date.
7.3.2 Available methods
Bank transfer Online payment Manual direct debit
7.3.3 Deadlines
Payment after the service or as previously agreed.
7.3.4 Confirmation
A detailed invoice is sent via email.
There is no mandatory commitment for private clients.
8.1 Obligation
8.1.1 No mandatory commitment
8.2 Service frequency options
8.2.1 One‑off service
8.2.2 Weekly service
8.2.3 Fortnightly service
8.2.4 Monthly service
8.3 Commercial contracts
8.3.1 Applicable only to commercial or large‑scale services
The company offers a full satisfaction guarantee.
9.1 Guarantee
9.1.1 Correction at no extra cost
9.1.2 Team returns to fix the issue
9.1.3 Resolution as quickly as possible
The client may change the service as long as the minimum notice is respected.
10.1 Service changes
10.1.1 Cancel
10.1.2 Reschedule
10.1.3 Change time
10.1.4 Minimum notice (24 hours)
Yes. The team arrives with all essential materials.
11.1 What is provided
11.1.1 Products
11.1.2 Equipment
11.1.3 Cleaning materials
11.2 Special requirements
11.2.1 Client must inform in advance
Yes. The company has insurance and internal procedures for resolution.
12.1 Insurance
12.1.1 Public liability insurance
12.1.2 Accidental damage cover
12.1.3 Internal reporting procedures
Yes, whenever possible, to ensure continuity and trust.
13.1 Preference for a fixed cleaner
13.1.1 Guaranteed whenever possible
The duration depends on the type of service and the characteristics of the space.
14.1 Estimates
14.1.1 Regular cleaning: 1 to 3 hours
14.1.2 Deep cleaning: 3 to 6 hours
14.1.3 Post‑construction cleaning: variable
14.1.4 Commercial cleaning: depends on the space
Data is protected according to UK GDPR regulations.
15.1 UK GDPR
15.1.1 Service management
15.1.2 Billing
15.1.3 Client communication
15.1.4 Never shared with third parties