- What types of cleaning services do you offer?
I Care and Clean provides:
regular domestic cleaning
deep cleaning
office and commercial cleaning
post‑construction cleaning
kitchen and bathroom cleaning
carpet and floor cleaning
specialised services for care homes, schools and assisted living facilities
Services can be one‑off or recurring.
- How can I request a quote?
You can request a quote via:
online form
phone
on‑site visit (when required)
Quotes are free and without obligation.
- Are your staff vetted and trained?
Yes.
All staff members:
undergo background checks (DBS) when applicable
receive training in cleaning techniques
follow UK hygiene and safety standards
are regularly evaluated by supervisors
- Can I choose the cleaning schedule?
Yes.
Clients may choose:
mornings
afternoons
evenings
weekends
flexible schedules
The team adapts to the client’s availability whenever possible.
- Do I need to be at home during the cleaning?
No.
Many clients prefer to:
leave a key
use a smart lock
arrange access with the supervisor
The company follows strict safety and responsibility protocols.
- What products and equipment do you use?
We use:
professional UK‑approved cleaning products
materials safe for children, pets and sensitive surfaces
our own equipment (vacuum cleaners, cloths, mops, etc.)
If the client has specific preferences, we can accommodate them.
- How does payment work?
Payments can be made by:
bank transfer
direct debit
online payment
Clients always receive a detailed invoice.
- Is there a contract or long‑term commitment?
No long‑term commitment is required.
Clients may choose:
one‑off service
weekly service
fortnightly service
monthly service
Contracts are only used for commercial or large‑scale services.
- What if I am not satisfied with the cleaning?
We offer a satisfaction guarantee.
If something is not up to standard:
the team returns to fix it
at no extra cost
as soon as possible
- How do cancellations and rescheduling work?
Clients may:
cancel
reschedule
change the time
…as long as they provide minimum notice (usually 24 hours).
- Do cleaners bring all necessary materials?
Yes.
The team brings:
products
equipment
cleaning materials
Clients only need to mention special requirements if they exist.
- Are damages or accidents covered?
Yes.
I Care and Clean has:
public liability insurance
accidental damage cover
internal reporting and resolution procedures
- Can I request the same cleaner every time?
Yes, whenever possible.
We aim to ensure continuity for trust and consistency. - How long does a cleaning session take?
It depends on the service:
regular cleaning: 1 to 3 hours
deep cleaning: 3 to 6 hours
post‑construction cleaning: variable
commercial cleaning: depends on the space
The team provides estimates before starting.
- How do you handle my personal data?
Your data is protected under UK GDPR.
It is used only for:
service management
invoicing
communication
It is never shared with third parties.