FAQ – Candidate

FREQUENTLY ASKED QUESTIONS (FAQ) — I Care and Clean Recruitment

Designed for candidates who wish to work in Wales (UK) under United Kingdom employment and immigration law.

Yes. To work in Wales, you must have a valid Right to Work in the UK. This may be obtained through:

  • Settled Status or Pre‑Settled Status
  • A valid work visa
  • British or Irish citizenship

Without legal authorisation, the company cannot proceed with employment, as required by the UK Home Office. GOV.UK Prove your right to work to an employer

No. For cleaning roles, the minimum requirement is:

  • Basic to intermediate English, sufficient to understand instructions, safety rules and communicate with the team.

If the candidate has limited English, the company can adapt the initial training.

Yes. I Care and Clean accepts candidates:

  • with experience
  • without experience but willing to learn
  • with experience in other sectors

Training is provided internally.

Ideally, yes. The NIN is required to:

  • register employment
  • pay taxes correctly
  • receive salary legally

If the candidate does not yet have a NIN, the company can provide guidance. GOV.UK: National Insurance

Yes. Salary can only be paid into a UK bank account.

If the candidate does not have one, they may open a digital account such as:

  • Monzo
  • Revolut UK
  • Starling Bank

It depends on the role. A DBS Check is legally required for work in:

  • care homes
  • schools
  • assisted living facilities
  • homes of vulnerable clients

For general cleaning roles, it may not be required. GOV.UK Disclosure & Barring Service

Not mandatory. However, it is an advantage for roles requiring travel between multiple locations on the same day.

Yes. I Care and Clean provides training in:

  • cleaning techniques
  • products and equipment
  • hygiene and safety standards
  • customer service and professional conduct

All training is paid by the company.

Schedules vary depending on service type and client needs:

  • mornings
  • mornings / afternoons
  • afternoons
  • evenings
  • weekends
  • flexible schedules

The company always tries to match the schedule to the candidate’s profile, availability and location.

9.1. What is a typical working day like?

A typical day includes:

  • Receiving the daily plan (SMS, app or supervisor)
  • Travelling to the first location
  • Performing cleaning tasks
  • Taking legally required breaks
  • Travelling to the next location (if applicable)
  • Recording task completion
  • Ending the shift after completing assigned duties

GOV.UK Maximum weekly working hours

9.2. How many hours per day do employees work?

It depends on the contract:

  • Part‑time: 2 to 6 hours per day
  • Full‑time: 7 to 8 hours per day
  • Flexible: adjusted to client needs

The company follows UK labour regulations, ensuring:

  • legal maximum working hours
  • mandatory breaks
  • correct hourly pay

  • compensation for additional hours when applicable

Yes, in some cases. Work may take place in:

  • Barry
  • Cardiff
  • Penarth
  • Vale of Glamorgan
  • Newport
  • Dinas Powys
  • Caerphilly

The company always informs candidates about travel requirements.

Your data is protected under UK GDPR. It is used only for recruitment and deleted after 6 months. It is never shared with third parties. GOV.UK Data protection

No, you cannot apply before living in Wales if you currently reside outside the United Kingdom.

UK employment and immigration law requires employers to conduct a Right to Work Check in person, using original documents, as mandated by the UK Home Office. Search GOV.UK

Therefore, I Care and Clean can only begin recruitment when the candidate:

  • is physically present in the UK
  • can present original documents in person
  • can complete the mandatory Right to Work Check
  • complies with the Immigration Act 2016
  • complies with Employer Right to Work Checks – Home Office Guidance

Company rule (Wales-specific)

To work at I Care and Clean, the candidate must have official residence in Wales.

This means the candidate must:

  • have an official address in Wales
  • be registered locally for employment and tax purposes
  • be able to travel to work locations within Wales
  • meet all legal requirements applicable to the Welsh territory

Candidates already living in the United Kingdom

They may apply normally, provided they:

  • can travel to Wales
  • can complete the mandatory in‑person verification
  • provide proof of official residence in Wales before starting employment

Candidates living outside the United Kingdom

They cannot apply. They may only proceed after:

  • entering the UK
  • obtaining official residence in Wales
  • completing in‑person document verification

Yes. Contracts follow UK regulations:

  • written employment contract
  • hourly wage
  • paid holidays
  • legal contributions
  • employment protection

GOV.UK Employment contracts

The company values:

  • responsibility
  • punctuality
  • attention to detail
  • respect for clients
  • willingness to learn
  • good attitude and professionalism

After submitting the form, the candidate will be contacted by email.

Yes. In Wales and the rest of the UK, employers commonly use a probation period for new employees.

This period allows assessment of:

  • performance
  • attendance and punctuality
  • adaptation to duties
  • compliance with safety standards
  • professional behaviour

Legal basis in the UK

The probation period is permitted and regulated by:

  • Employment Rights Act 1996
  • Employment Contracts and Conditions (gov.uk)
  • ACAS – Probation Period Guidance

ACAS Working for Everyone

Duration

Typically:

  • 3 months
  • up to 6 months, if required

Rights during probation

Employees retain:

  • hourly pay
  • proportional paid holidays
  • mandatory breaks
  • employment protection
  • required training

Residence requirement

To begin the probation period, the employee must:

  • have official residence in Wales
  • hold valid Right to Work
  • complete the mandatory in‑person verification